How To Make A Complaint Against Any Bank To Higher Authority In Nigeria

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Nowadays, everybody has at to the lowest degree 1 depository fiscal establishment account. In fact, some Nigerians have got a minimum of two, together with nosotros cannot blame them. Banks are indeed a approbation to this footing since they assistance you lot to choke on your cash condom together with assist you lot with your fiscal transactions. They furnish this together with several other services spell charging a fee.

Bank transactions by together with large compass off with naught problems. However, at that spot volition survive times when the depository fiscal establishment volition survive unable to serve you lot equally you lot want, perchance at that spot is a sort of work that needs resolving. And because your cash is really important, when things teach south, it tin survive really annoying together with stressful.

Luckily for us, a lot of these banks have got a decent client complaint/handling organisation when such issues arise. Here, customers are allowed to speak to someone near it extensively till it is solved, but non all depository fiscal establishment customers know near this. This is why nosotros took it upon ourselves to carefully Earth the instructions customers tin adhere to when they wishing to brand complaints near banks or other fiscal institutions.

The problems depository fiscal establishment customers bargain with are merely non fair. I'm talking near charges with naught explanations, terrible client service yesteryear depository fiscal establishment staff, transactions from client accounts via depository fiscal establishment transfers or ATM withdrawals that are non authorized, e.t.c. Lets pose you lot out of your misery yesteryear breaking downward How To Make Influenza A virus subtype H5N1 Complaint Against Your Bank In Nigeria:

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How Can I Make Influenza A virus subtype H5N1 Complaint Against My Bank In Nigeria

• Immediately the upshot betwixt you lot together with your depository fiscal establishment starts. Before anything else, you lot postulate to accomplish out to the depository fiscal establishment via the fastest channels available. You tin telephone band them on their client tending business or via their social media accounts, because most times, your work mightiness survive a unproblematic 1 together with could survive resolved equally chop-chop together with smoothly equally possible. However, it does non affair the communication channel you lot teach for, merely brand sure as shooting you lot depository fiscal establishment annotation the details of the communication. For example, if you lot made a telephone call, jot downward the cite of the individual you lot talked to, the things you lot spoke about, together with the reply you lot received. Every telephone telephone band is recorded thence it tin survive reviewed if at that spot are to a greater extent than issues inward the future.


• If the work does non teach solved, together with thence you lot have got to commence with the official client complaint process. Every depository fiscal establishment is regulated yesteryear the Central Bank of Nigeria (CBN), together with CBN broke downward the procedure to survive followed inward its Circular – FPR/DIR/CIR/GEN/01/020 eighteen years ago. The client is supposed to shipping a complaint missive of the alphabet to the Bank. CBN already instructed every depository fiscal establishment to portion e-mail addresses for complaints, thence you lot tin shipping your post together with and thence accept a re-create of the complaint to the depository fiscal establishment branch. That way, you lot tin survive sure as shooting that it was received.

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• CBN instructions Earth that the depository fiscal establishment has to solve your upshot inside 2 weeks of receipt of the complaint. If for whatever reason, the Bank fails to create that, you lot tin accomplish out to the Consumer Protection Department (CPD) of the CBN. They volition survive of help, but you lot tin exclusively accept the upshot to them subsequently 2 weeks of an unresolved problem. Asides attention to your banking issue, CBN also has the correct to punish your depository fiscal establishment for failing to attend to you lot inside the stipulated deadline. Your complaint should survive sent through e-mail to cpd@cbn.gov.ng or via the CBN online form here: https://www.cbn.gov.ng/Contacts/Complaints/.


• CBN has no deadline for treatment the complaints, but they should assist resolve things equally chop-chop equally possible. In most cases, CBN volition solve the banking work betwixt you lot together with the bank, but if that is non the case, you lot tin at nowadays accept the affair to court. Your depository fiscal establishment tin survive sued, but you lot volition have got to exhaust every pre-court choice earlier that. This terminal stride has to survive seen equally the terminal resort since courtroom matters are really stressful together with costly. It should also survive seen equally a compulsory selection if the amount involved is pretty high, together with the reasons behind the failure to solve your upshot yesteryear the depository fiscal establishment together with the CBN are clearly unfair.

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Contacting the Consumer Protection Department

You tin contact the CPD through the next channels:

• E-mail: cpd@cbn.gov.ng


• Letter:

Director,

Consumer Protection Department

Central Business District, Abuja

Your missive of the alphabet of Complaint should survive addressed to the Director, Consumer Protection Department. You tin submit your missive of the alphabet at the CBN Head Office OR at whatever of the Central Bank of Nigeria branches nationwide.

Does the CPD Deal with all Types of Complaints? The CBN deals with all fiscal related complaints thence far equally it is against Financial Institutions inside its regulatory purview. How to Write an Effective Complaints Letter

Your complaint should survive clear together with concise to avoid ambiguity. The Complaint missive of the alphabet (petition) should incorporate alongside other things the following:

• • Name, Address, Contact Phone Number & E-mail of the Complainant;


• • Name of your Financial Institution;


• • Personal banking details (Do NOT include PIN & Passwords, please;)


• • History/Date of the transaction inward dispute;


• • Amount claimed (if any);


• • Attach relevant documents to back upwards your claim and;


• • Evidence to exhibit that you lot have got commence lodged the complaint at your bank.

You tin brand your farther inquiries together with obtain additional information on the Complaints Handling Process of the Central Bank of Nigeria from the Complaints Unit of your Bank/Financial Institution or from CBN offices nationwide.

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